Crusino Terms and Conditions

Welcome to Crusino. These Terms and Conditions govern your use of our website and services, including all games, bonuses, and payment options available on our platform. By registering an account with Crusino, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, you must refrain from using our services. At Crusino, we reserve the right to amend these terms at any time, and continued use of our services constitutes acceptance of any updates.

Eligibility and Account Registration

To create an account at Crusino, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We operate under a Curacao license and welcome players from Australia, New Zealand, Canada, Ireland, Germany, Austria, Norway, Slovenia, Finland, the United Arab Emirates, and Kuwait, subject to local laws. When you complete your Crusino casino login setup, you agree to provide accurate, current, and complete information.

• We require one account per player, household, and IP address.
• You must verify your identity before withdrawing funds.
• We may suspend or terminate accounts that violate our policies.
• Our KYC procedures help us prevent fraud and underage gambling.

Deposits and Withdrawals

Our casino supports a wide range of currencies, including EUR, USD, CAD, AUD, NOK, NZD, JPY, BRL, and several cryptocurrencies such as BTC, BCH, ETH, LTC, DOG, and USDT. The minimum deposit and withdrawal amount is 20 EUR or an equivalent. We accept deposits via MasterCard, Visa, Maestro, Sofort, Skrill, Neteller, EcoPayZ, MiFinity, Paysafecard, Cash to Code, Neosurf, Sticpay, Rapid Transfer, and CoinsPaid. Withdrawals are processed through Bank Transfer, Interac & e-transfer, Skrill, Neteller, EcoPayZ, MiFinity, Sticpay, and CoinsPaid.

We process withdrawals up to 10,000 € per week and 30,000 € per month, unless a specific promotion states otherwise. Per day, one withdrawal up to 4,000 EUR/AUD/CAD/NZD/USD or equivalents will be processed. If you win more than €30,000, we reserve the right to divide the payout into monthly instalments of maximum €30,000 until the full amount is settled. Cashout times typically range from 15 minutes to 72 hours, depending on the withdrawal method, whether it is your first cashout, and whether your deposit and withdrawal methods match.

Welcome Pack and Bonus Terms

Here at Crusino, we offer new players our WELCOME PACK worth 5000 AUD + 500 FS, split across five deposits. The 1st Welcome Bonus gives you 100% up to 1000 AUD + 100 FS (25 FS daily for 4 days on Blast The Bass by Belatra), with a minimum deposit of 45 AUD. The 2nd, 3rd, 4th, and 5th Welcome Bonuses offer 50%, 75%, 50%, and 100% matches respectively, each up to 1000 AUD plus 100 FS, with the same minimum deposit requirement.

Our Crusino promo code system also unlocks additional offers, including Tuesday Free Spins with codes FS50, FS80, and FS150, a Weekend Reload bonus of 50% up to 500 AUD using code WEEKEND, and a Weekly Cashback of 3% up to 5000 AUD credited every Monday. We at Crusino also provide a High Roller Bonus, a Birthday Bonus, and a Fortune Wheel promotion offering up to 500 AUD or 200 FS daily.

• All bonus funds and free spins are subject to wagering requirements detailed on our promotions page.
• We may request a Crusino bonus code or Crusino no deposit bonus code to activate certain offers.
• We reserve the right to void winnings obtained through bonus abuse or fraudulent activity.
• Cashback bonuses must be used within three days after being credited.

Loyalty Program

Our Crusino loyalty program features 176 levels and rewards players with free spins as prizes. One Comppoint equals 25 AUD/CAD/NZD/EUR/USD wagered in slots, or 200 AUD/CAD/NZD/EUR/USD wagered in live games. Through our Loyalty Program, you can earn up to 6700 Free Spins as you climb levels. Higher loyalty levels unlock greater rewards, and we calculate your progress automatically based on your real-money bets.

Games and Providers

At Crusino, we feature over 5000 slots, 550 live games, and 200 jackpot games from leading studios such as Pragmatic Play, NetEnt, Play'n GO, Evolution, Yggdrasil, and many more. Our Crusino casino pokies selection includes Slot Machines, Megaways, Hold and Spin, Avalanche, Bingo, Keno, Crash, and various table games including Blackjack, Craps, Roulette, and Video Poker. Live dealer games are powered by Evolution, Vivo Gaming, Lucky Streak, Ezugi, and other reputable live providers.

• We do not guarantee uninterrupted access to every game at all times.
• Game outcomes are determined by certified random number generators.
• We may remove or add games and providers without prior notice.

Responsible Gaming and Account Restrictions

We at Crusino promote responsible gaming and offer tools such as deposit limits, self-exclusion, and cool-off periods. If you believe you have a gambling problem, please contact our support team, and we will assist you in setting appropriate restrictions on your account.

Customer Support

Our support team is available 24/7 via Email and LiveChat. You can reach us at support@crusino.com for any questions regarding your Crusino casino login, deposits, withdrawals, or bonus terms. We currently provide support in English.

Refunds and Disputes

We will only consider a refund request within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if you allege that another individual has accessed your Player Account. We encourage you to review your Crusino reviews and account activity regularly to detect any unauthorized access promptly.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including technical malfunctions, internet connectivity issues, or third-party payment delays. Our liability, where applicable, is limited to the amount of your deposit or bet in question.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, legal requirements, or business practices. We recommend checking this page regularly. Continued use of our platform after changes are posted constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about these Terms and Conditions, our bonus offers, or your Crusino casino app experience, please contact us at support@crusino.com. We are here to help you enjoy a safe and fair gaming experience at Crusino.